Support

Support is included with every account.

Support is part of the product, on Free and on Plus · Last updated: 7 September 2026

Every Flux Forward account comes with support. This page says what that covers, how to reach us, and what we will point you to instead when a question is about your own situation rather than about the product.

How to reach us

Email [email protected]. This is the main channel and it is the one to use for anything about your account. A person reads it and replies by email.

Message us from the website. The contact page has a short form. It reaches the same place.

Ask Fluxy. The assistant is in the app and on this site, on every plan. It answers from the same public sources the guides are built on, and it is available immediately.

When you can expect a reply. We are a small team and we answer by email, usually within a few working days. We do not offer a guaranteed response time, and we would rather tell you that than promise one we cannot keep.

What support covers

Support is included with every account, free and Plus. It is the same for everyone, and it covers:

Using Flux Forward: the Activation Scan, your dashboard and next step, the journey steps, opportunities, saved roles, and Fluxy

Understanding what the product contains and where a piece of information came from

Your account, your plan, billing, cancelling Plus, withdrawal, and deleting your account

Problems: something is broken, something looks wrong, something is missing

General explanation of public information, such as what a recognised sponsor is or what the orientation year is, and where the official source for it sits

What support does not cover

There is a line we hold, and it is worth being plain about where it is. We explain things that are true for everyone. We do not work on your individual case.

We do not assess whether you personally qualify for a permit, a scheme, a route or a role

We do not review your documents, your CV, your contract, your application or your correspondence

We do not tell you which option you should choose, and we do not write a plan or a set of recommendations for you

We do not carry out research on your behalf or prepare written work for you or for an organisation

Support is not legal, immigration, tax, financial, medical, therapeutic or recruitment advice, and it never becomes it

This is not us being unhelpful. Those questions decide real outcomes for you, and the right answer to them comes from the authority that makes the decision or from someone qualified and insured to advise you on it.

Where we will point you instead

When a question is about your own position rather than about the product, we will say so and point you to the source that actually governs it.

Residence, permits and sponsorship: the IND

Work permits and employment schemes: UWV

Study finance and diploma recognition: DUO and Nuffic

Tax, allowances and registration numbers: the Belastingdienst and your municipality

Independent professionals who do take individual cases: the partner directory. Flux Forward does not assess, endorse or guarantee their services or results.

The guides cover the steps most people get stuck on, and every one of them links the official source behind it.

Support is a feature, not a service you buy

Support comes with the product. It is not sold separately, it is not sold by the hour or by the session, and there is nothing to book. Flux Forward decides how and through which channel support is provided, and it is the same for every account.

One-to-one conversations are not part of what Flux Forward offers at the moment.

For organisations

Licensed access for universities, career centres, international offices and employers is being prepared. It is licensed access to the same product, with the same support for the people using it. It does not include programme delivery, facilitation, workshops, or reporting about individuals or groups to the organisation.

If you support international students, graduates or staff and want to know when licensing opens, register your interest.