The Futures Hub B.V. (trading as Flux Forward) operates all Flux Forward services, including the website at fluxforward.world, the app at app.fluxforward.world, and the blog at blog.fluxforward.world.
KVK: 98261223 · BTW: NL868420116B01
Zaailand 106, 8911 BN Leeuwarden, The Netherlands
Contact: [email protected]
By using any Flux Forward service, you agree to these terms. If you do not agree, please do not use the service.
Flux Forward is a software product. It provides a readiness signal tool (Activation Scan) and a personal dashboard to help internationals in the Netherlands understand and address the structural barriers they face in contributing to the Dutch economy and society. Your subscription gives you access to that product.
Support is included, and this is its scope. Every account, free or paid, comes with support: help using Flux Forward, answers about what the product contains, and pointers to the public and official sources behind it. Flux Forward provides support by email and in the product, and decides how and through which channel to provide it. We do not review your personal situation or your documents, we do not tell you which option you personally qualify for, and we do not prepare written recommendations, plans or research for individual customers or organisations. For anything that decides your legal, immigration, tax, financial, health or employment position we will point you to the official source or to a qualified professional. Our support page sets this out in full.
The service includes:
To save your scan result and access your dashboard, you create an account with your email address or Google account. You are responsible for keeping your login credentials secure.
You must be 16 or older to create an account, in accordance with Dutch and EU law.
You may delete your account at any time from your profile in the app, or by emailing [email protected]. Deleting your account removes your account and the personal app data associated with it, and cancels any active subscription. We keep only records we must keep for legal, accounting and contract purposes, such as financial administration and evidence of a purchase, for the applicable retention period. Our Privacy Policy sets this out in full.
Flux Forward Plus is an optional paid subscription on top of the free Flux Forward account. It costs €9 per month. Plus is provided by The Futures Hub B.V., trading as Flux Forward. Payments are handled by Stripe.
It renews every month. Plus renews automatically every month until you cancel it. There is no minimum term and no cancellation fee.
Cancelling Plus. You can cancel Plus at any time from your account, under Manage billing. Cancelling stops the next renewal. You keep Plus until the end of the month you have already paid for, and then your account returns to Free. Ordinary cancellation by itself does not refund the current paid period. This does not affect any statutory rights or other remedies that may apply.
Your right to withdraw. Because you buy Plus online, Dutch and EU consumer law gives you the right to withdraw from the contract within 14 days. The 14 days start on the day after the day you buy Plus. If the last day falls on a Saturday, Sunday or a Dutch public holiday, you have until the end of the next working day.
Withdrawing is not the same as cancelling. Cancelling stops future renewals and you keep Plus until the end of the month you have paid for. Withdrawing unwinds the purchase itself.
How to withdraw. You can withdraw using our online withdrawal function at app.fluxforward.world/plus/withdraw/. The form is always available during the withdrawal period, it asks you to sign in to the Flux Forward account you used to buy Plus, and you do not have to give a reason. You can also tell us in your own words by emailing [email protected], or use the statutory Model withdrawal form. Any of these is valid, and you do not have to use the model form. Sending your withdrawal before the 14 days end is enough. It does not matter when we act on it.
Starting Plus straight away. Plus normally starts the moment your payment succeeds, which is inside your 14 day withdrawal period. We only start it early if you expressly ask us to, in a separate step before you pay. If you do not ask, we cannot start Plus.
What happens if you withdraw. If you withdraw within the 14 days, your Plus access ends, the subscription stops and will not renew, and we refund your first Plus payment in full to the payment method you used. We send you a confirmation by email that records what you withdrew from and the date and time we received it.
We refund in full by choice. When a consumer asks a service to start during the withdrawal period, the law can allow payment for the part already provided. Flux Forward chooses not to make that deduction for Plus. For a valid statutory Plus withdrawal, we refund the first Plus payment in full. That is our own policy and not the legal minimum.
Your account after withdrawal. Withdrawing from Plus ends Plus only. Your Flux Forward account stays, and your saved scan result, journey and other Free account data are not deleted. You return to the Free plan.
After the 14 days. After the statutory withdrawal period has ended, the statutory right to withdraw normally no longer applies. You can still cancel Plus at any time. This does not affect any other mandatory consumer rights or any refund or remedy that may apply in another situation.
Flux Forward may use private packet pages to ask for focused feedback, a contribution, a review, or a collaboration response. A packet page shows only the specific request shared with you. It does not give you access to FluxOS or any internal notes.
Some packet links may require a password. Others may be open to anyone who has the private link. If a link was not meant for you, please do not use it or forward it.
After submitting a packet response, you may see an optional newsletter step. Subscribing to Flux Forward Updates is separate from your packet response and requires your explicit consent. You can unsubscribe anytime.
We ask that you use the service honestly and respectfully. Specifically, please do not:
Violation of these terms may result in suspension or termination of your account.
The Activation Scan is a self-assessment tool. It provides a reflection signal based on your answers, not a professional assessment, diagnosis, or advice of any kind. It is a starting point for your own thinking, not a substitute for qualified guidance. Results are intended as a starting point for reflection and action, not a guarantee of any outcome.
We provide the service as-is, without warranties of any kind — express or implied. We do not guarantee:
All content on Flux Forward services — including the Activation Scan framework, written content, visual design, and software — is owned by The Futures Hub B.V. unless stated otherwise.
You may not copy, reproduce, or distribute our content for commercial purposes without written permission. Sharing individual results for personal use (e.g. on LinkedIn) is permitted, provided Flux Forward is credited.
Your scan results and personal data belong to you. We process them on your behalf as described in our Privacy Policy.
We may update the service, add or remove features, or change pricing at any time. We will give reasonable notice for changes that significantly affect existing users.
We may update these terms from time to time. The "Last updated" date at the top reflects the current version. Continued use of the service after changes constitutes acceptance of the new terms.
These terms are governed by Dutch law. Any disputes will be handled by the competent courts in the Netherlands.
Nothing in these terms limits your rights as a consumer under mandatory Dutch or EU consumer protection law.
We prefer plain conversation over legal back-and-forth. If something is unclear or you have a concern, email us directly.
[email protected]